TechAhoy!

Answers to all your questions…

Find quick answers to common questions about Tech Ahoy’s IT and tech support services, policies, and get to know us better. If we’ve missed anything, reach out for a friendly chat!

FAQs

What services do you offer?

At Tech Ahoy, we provide a comprehensive range of IT support services tailored to meet the unique needs of each business. Our services include helpdesk support, network management, cybersecurity solutions, data backup, disaster recovery, and IT consultancy. Whether you need assistance with day-to-day IT issues or strategic guidance for long-term IT planning, our team of experts is here to help.

How quickly can I expect a response from your support team?

Our support team is available from 08:00 to 17:30 London time on business days. We aim to respond to all queries within one hour and strive to resolve issues as quickly as possible, depending on their complexity.

Our goal is always to minimise downtime and ensure your business operations run smoothly. At time of writing, our average response time during support hours is under ten minutes.

What is included in your managed IT services?

Our managed IT services encompass a wide range of support and maintenance activities. This includes 24/7 monitoring of your IT systems, proactive maintenance, security management, software updates, and user support. By managing your IT infrastructure, we allow you to focus on your core business activities while ensuring your technology is reliable and up-to-date.

How do you ensure the security of our data?

We implement robust cybersecurity measures to protect your data from threats. This includes the use of firewalls, encryption, regular security audits, and employee training on recognising and avoiding cyber threats. Additionally, we offer security awareness training and phishing simulations to keep your staff informed and vigilant against potential attacks.

What channels are available for support?

Tech Ahoy offers comprehensive support through multiple channels, including a dedicated helpdesk and a telephone support number. We also provide remote and on-site assistance to address technical issues efficiently, ensuring continuous operational support for all our clients.

Can you provide references from current clients?

Absolutely. Check out Case Studies page to hear a few of our many success stories.

What is ISO27001 and why is it important?

ISO27001 is an international standard for information security management systems (ISMS). It provides a systematic approach to managing sensitive company information so that it remains secure. Achieving ISO27001 certification demonstrates that Tech Ahoy follows best practices in information security, providing peace of mind to our clients and ensuring that we meet stringent security requirements.

Do you offer cloud services and support?

Yes, we offer a variety of cloud services, including cloud migration, management, and support for platforms such as Microsoft 365 and Google Workspace. Our cloud services help you leverage the flexibility and scalability of cloud technology, enabling you to access your data and applications from anywhere, at any time.

How do you handle data backup and recovery?

We provide comprehensive data backup solutions, ensuring your critical data is regularly backed up and can be quickly restored in case of data loss. Our backup services include cloud-based backups for platforms like Google Workspace and Microsoft 365, as well as on-premises backup solutions. We also develop and implement disaster recovery plans to minimise downtime and data loss in the event of an emergency.

Can you help with hardware procurement and setup?

Absolutely. We assist with selecting, purchasing, and setting up the appropriate hardware for your business needs. This includes laptops, desktops, servers, and network equipment. Our team ensures that all hardware is properly configured and integrated into your existing IT infrastructure, providing a seamless setup experience.

Do you support both macOS and Windows environments?

Yes, our team is highly experienced in managing and supporting both macOS and Windows environments. We ensure seamless integration and support across your IT infrastructure, allowing your team to work efficiently regardless of their preferred operating system.

How do you manage network security?

We implement advanced network security measures to protect your network from cyber threats. This includes firewalls, intrusion detection systems, and regular security audits. Additionally, we ensure that your network is always up-to-date with the latest security patches, reducing the risk of vulnerabilities being exploited.

Can you help with setting up remote work solutions?

Yes, we provide comprehensive remote work solutions to ensure your team can work securely and efficiently from anywhere. This includes setting up VPNs, secure access protocols, and collaboration tools such as Microsoft Teams and Slack. Our remote work solutions help maintain productivity and security in a distributed work environment.

How can you help us develop an IT strategy?

We work closely with you to understand your business goals and challenges. Our team then develops a customised IT strategy that aligns with your objectives, ensuring your technology supports your growth and efficiency. This includes assessing your current IT infrastructure, identifying areas for improvement, and recommending solutions that meet your needs.

What are the benefits of partnering with an IT support company like Tech Ahoy?

Partnering with Tech Ahoy provides access to expert knowledge, reduces the burden on your internal team, and ensures robust security and compliance. Our scalable solutions support your business growth, and our ISO27001 certification offers reassurance that your IT infrastructure is managed to the highest standards. By outsourcing your IT needs, you can focus on your core business activities and enjoy peace of mind knowing your technology is in capable hands.

How do you help ensure compliance with industry regulations?

We stay updated with the latest regulatory requirements and help implement necessary controls to ensure compliance. This includes data protection regulations such as GDPR and industry-specific standards. Our team conducts regular audits and assessments to ensure your IT systems comply with relevant laws and regulations, reducing the risk of non-compliance penalties.

What is GDPR and how do you help with compliance?

The General Data Protection Regulation (GDPR) is a legal framework that sets guidelines for the collection and processing of personal data of individuals within the European Union. We help implement data protection measures and ensure your IT practices comply with GDPR requirements. This includes conducting data audits, implementing data encryption, and providing staff training on data protection best practices.

How do you handle customer support?

Our dedicated tech support helpdesk provides prompt and effective support via phone, email, and Slack. We prioritise quick response times and effective resolution of issues to minimise downtime for your business. Our support team is committed to delivering high-quality service and ensuring your IT systems run smoothly.

Can you integrate our existing systems with new technologies?

Yes, we specialise in integrating new technologies with your existing systems to enhance functionality and efficiency without disrupting your operations. Our team ensures that new solutions are seamlessly incorporated into your IT infrastructure, providing a smooth transition and maximising the benefits of new technologies.

How do you handle software updates and patch management?

We manage all software updates and patches for your systems, ensuring that your software is always up-to-date with the latest features and security enhancements. Our proactive approach to patch management reduces the risk of vulnerabilities and keeps your IT infrastructure secure and reliable.

Are outsourced IT solutions cost-effective?

Yes! Outsourced IT offers significant benefits compared with managing comprehensive in-house IT, including immediate access to a trained and experience crew of experts, who are always available to help when needed, without the cost and time-investment involved in developing in-house IT functions.

We offer flexible service packages tailored to your needs, providing comprehensive IT support at a predictable monthly cost. By outsourcing your IT to Tech Ahoy, you gain access to expert services without the need for significant in-house IT investments. Our solutions are designed to be scalable and cost-effective, ensuring you receive high-quality support that aligns with your budget.

Contact us

Get in touch to find out more about how Tech Ahoy can help you with your business IT needs.

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